Return & Replacement Policy

Clear, professional, and transparent guidelines for our bulk manufacturing clients.

At RHR & Company, we adhere to the highest industrial manufacturing standards. Because our products are chemical formulations sensitive to moisture and site storage conditions, we have established a strict B2B return and replacement policy to ensure the integrity of our supply chain.

1. Eligibility for Returns

We accept claims for returns or batch replacements exclusively under the following conditions:

  • ✓The wrong product or SKU was delivered to your site.
  • ✓The packaging was significantly damaged during transit by our official delivery vehicles.
  • ✓There is a proven manufacturing defect in the chemical batch (requires technical verification).

2. Non-Returnable Conditions

Returns Not Accepted Under These Conditions

  • ✗The 20kg bags have been opened, punctured, or tampered with.
  • ✗The product was stored improperly at your site (e.g., exposed to rain, ground moisture, or extreme heat).
  • ✗The claim is made due to a miscalculation in your project requirements (over-ordering).
  • ✗The material has exceeded its stated shelf life after delivery.

3. The Claim Process

To initiate a replacement claim, you must notify our sales team within 48 hours of delivery.

  1. 1 Contact our official WhatsApp support at +92 333 2211069.
  2. 2 Provide your official invoice or purchase order number.
  3. 3 Share clear photographs of the sealed bags, batch numbers, and any visible damage.

4. Replacements & Credit Notes

As a B2B manufacturer, RHR & Company does not issue cash refunds. Approved claims will be resolved via a direct 1-to-1 product replacement from our factory, or a credit note applied to your firm's next bulk order. Our technical team reserves the right to inspect the disputed materials on your site before approving a replacement.

Need to file a claim?

Contact us within 48 hours of delivery for fastest resolution.

Contact Support